Shop Q&A

Thank you for visiting my store! Before purchasing the items, please read carefully the terms and conditions listed on this page. By placing an order, you are agreeing with these terms and conditions.

Are all your products made/shipped from you?

I collaborate with trusted partners for certain items, such as our apparel products, which are Printful dropships. This allows me to offer a wider range of products and designs while maintaining quality and service standards. Please visit the product page to check whether the items are dropshipped or handmade by me.

How do I make changes to an order I've already placed?

All orders are considered final upon checkout. However, for stickers and keychains, which are mailed/shipped from my house, I might be able to make the adjustments. Please contact me via email at aitommylove@gmail.com as soon as possible so I can correct it before your order ships.

Can I request a refund or return for items I've purchased from your store?

Due to the high production and shipping costs, I can only process refunds or returns in cases where an error or fault on my part has occurred. Please feel free to contact me with details of the issue, and I will do my best to assist you.

How do I report a problem with my order?

If you notice any problem with your order, Please send an email to aitommylove@gmail.com, attaching images of all the items you have received, and we can discuss the next steps to address this. After inspection of your claim, a partial/full refund or replacement can be given.

Who is responsible for paying custom taxes on international orders?

Customers are responsible for paying customs duties or taxes that may apply to international orders.

I entered the wrong address for my order. How can I correct my address? Can I get a refund?

If your order is still being packed, please email aitommylove@gmail.com to correct your address before shipping begins. However, if your order has already been shipped out, the shop will not be held responsible for any lost or missing order due to incorrect addresses.

Refunds are only granted to incorrect or damaged items that have passed the claim inspection.

Please always double-check your address before checking out.

Are you going to sell other items such as standiees/enamel pins in the future?

Yes, I plan to add more products to my shop in the future! Please sign up for my email lists to get the notification first! Or you can send a message to me via email or DM!

Shipping Info

Here are the all the Q&A about shipping!

Where are you shipping from?

The items I mailed from my house are shipped from Saitama, Japan.

How are orders shipped, and can I upgrade to a tracked shipping option?

For stickers-only mail, I use an untracked airmail with an envelope worldwide. You can purchase a tracked mail option from here.

For the orders with keychains, I send them in a cardboard box/ bubble envelope with untracked airmail. You can purchase a tracked mail option from here.

It will take around a few weeks upon delivery.

All the items shipped from Printful have the tracking number, and you will get the number in your confirmation email.

What do I do if I never receive my order?

If you order items fulfilled by Printful, you get the tracking number. If you order items shipped from my house and you didn't purchase the tracking option, you need to wait from 1 week to 2 months, depending on the destination.

Due to ongoing logistic disruptions caused by COVID-19, some orders might take longer to arrive. If you think your order is lost in the mail, contact me at aitommylove@gmail.com so we can try tracking it.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.ai-tomioka.work/ (the “Site”).

Information Collection

We gather information during various interactions on our website, such as when you register, log into your account, make a purchase, participate in a contest, or log out. This information comprises details like your name, email address, phone number, and, if applicable, credit card information.

Furthermore, we automatically collect and log data from your computer and web browser, including your IP address, software and hardware specifications, and the specific page you request.

Use of Information

Information collected from you may serve the following purposes:

Personalize your experience and cater to your unique preferences.
Deliver tailored advertising content.
Enhance the overall functionality and performance of our website.
Improve customer service, addressing your specific support requirements.
Communicate with you via email.
Manage and oversee contests, promotions, or surveys effectively.

Online Business Privacy

We maintain exclusive ownership of the information gathered on this website. Your personal information will never be sold, traded, transferred, or disclosed to any other company without your explicit consent, except when essential to fulfill a specific request or transaction, such as order shipment.

Disclosure to Third Parties

We do not engage in the sale, trade, or transfer of your personally identifiable information to third parties. However, exceptions apply to trusted third parties who collaborate with us in website operations and business activities, provided that they commit to maintaining the confidentiality of this information.

We recognize the need to share information in cases involving investigations, prevention of illegal activities, suspected fraud, potential threats to individuals' safety, violations of our terms of use, or when mandated by law.

Non-private information, on the other hand, may be shared with other parties for marketing, advertising, or related purposes.

Protection of Information

To safeguard your personal information, we employ a range of security measures. We utilize advanced encryption technology to secure sensitive data transmitted over the internet. Additionally, we take measures to protect your information offline. Access to personally identifiable information is restricted to employees with specific job responsibilities, such as billing or customer service. Our computer systems and servers storing this information are maintained in secure environments.

Do we use cookies?

Our cookies enhance site accessibility and recognize returning visitors. Furthermore, they improve the user experience by monitoring and tailoring content to user interests. Importantly, this utilization of cookies is entirely separate from any personally identifiable information on our site.

Unsubscribe

We utilize the email address you supply to send you essential updates about your order, occasional company updates, relevant product details, and more. If you ever decide to unsubscribe and discontinue receiving emails from us, you can find specific instructions for unsubscribing at the bottom of every email.

Consent

By using our site, you consent to our privacy policy.

Questions? Feel free to email me!

Feel free to email me at aitommylove@gmail.com for any concerns you might have, and I'll get back to you within 72 business hours.